Effective Date: 01-01-2025

At Best OOTD, we care deeply about your satisfaction. If you’re not in love with your purchase, we’re here to help. Please read our return, exchange, and refund policy below to understand your options.

✅ Returns

We want you to feel great in what you wear. If something doesn’t work out, you may return it under the following conditions:

  • Return Window: You can return eligible items within 7 days from the date of delivery.
  • Item Condition: Products must be unused, unwashed, unworn, and in original packaging with all tags intact.
  • Non-Returnable Items:
    • Sale or discounted products
    • Customized or made-to-order garments

Please note that items returned without meeting the above criteria may not be accepted.

🔄 Exchange Policy

We offer size exchanges for the same item, subject to availability.

  • Exchange requests must be made within 7 days of receiving the product.
  • If the requested size is unavailable, we will offer you either a store credit or a full refund.

💸 Refunds

Once your returned item is received and inspected, your refund will be processed.

  • Refunds will be issued to your original method of payment within 7–10 business days after approval.
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or store credit.

You will receive a confirmation email once the refund has been processed.

📦 How to Initiate a Return

To start a return or exchange:

  1. Email us at contact@bestootd.com with your order number and reason for return.
  2. Our team will respond with return instructions and the return address.
  3. You are responsible for the return shipping cost, unless the item is defective or incorrect.

❗ Damaged or Incorrect Items

We take quality seriously. If you receive a damaged or wrong item, please notify us within 48 hours of delivery.

  • Email us at contact@bestootd.com with clear photos of the issue.
  • Once confirmed, we’ll arrange a replacement or issue a full refund, including return shipping.

📌 Additional Notes

  • Refunds and exchanges are processed only after the returned item passes quality checks.
  • We are not responsible for return items lost or damaged in transit. Please use a reliable courier service with tracking.
  • Refunds are not applicable on any items purchased with store credit.

For any further questions or assistance, please contact our customer care team at:

📧 Email: contact@bestootd.com
🌐 Website: www.bestootd.com